Railways’ grievance redressal system has been made social media-sensitive and complaints are handled promptly.
The Indian railways has ensured that while speed thrills elude train travelers, their complaints on Twitter will be handled with much greater velocity. The railway’s grievance redressal system has been made social media sensitive and complaints are being handled promptly.
From distress messages to unruly behavior of staff, the railways will come to the rescue as many travelers have already learnt.
A senior railway official who looks after the operation of Twitter account of Indian Railways. As soon as a message comes on the screen, they forward it to multiple officials including the divisional managers and zonal officials. Thereafter, the concerned division starts acting and informs the right department for further action.
All complaints, suggestions to be marked to concerned GMs, DRMs for appropriate action and also tag