Can I get refunds across the counter for PRS ticket?
In most cases, if your tickets are surrendered for cancellation within the prescribed time limits, you can get refunds across the counter.
What are the prescribed time limits for refund of PRS ticket?
a) if the ticket is presented for cancellation more than forty eight hours in advance of the scheduled departure of the train, a minimum per passenger cancellation charge shall be deducted at the flat rate of rupees two hundred and forty for air-conditioned first class/executive class, rupees two hundred for air-conditioned-II tier/first class, rupees one hundred eighty for air-conditioned III-tier/ 3 economy/air-conditioned chair car, rupees one hundred twenty for sleeper class and rupees sixty for second class.
b)if the ticket is presented for cancellation between forty eight hours and upto twelve hours before the scheduled departure of the train, cancellation charge shall be twenty five per cent of the fare subject to a minimum of the cancellation charge.
c)if the ticket is presented for cancellation between twelve hours and upto four hours before the scheduled departure of the train, the cancellation charge shall be fifty per cent of the fare subject to a minimum of the cancellation charge. No refund shall be granted on the reserved ticket is surrendered for cancellation within 4 hours of the actual departure of the train. In case, on a party ticket or a family ticket issued for travel of more than one person, some persons have confirmed reservation and others are on waiting list, full refund of fare, less clerkage, shall be admissible for confirmed passengers also provided that the entire ticket is surrendered for cancellation within thirty minutes before the scheduled departure of the train. No Refund will be provided after the departure of the train .
I am unable to approach the concerned authorities, what do I do to get refund of my PRS ticket?
For refund of fare under circumstances other than those specified in these rules or under circumstances like .bandh. or agitations or floods, etc., the passengers could not reach the reservation counter or station or current counters for cancellation of tickets, in those cases, a TDR shall be issued to the passenger and the passenger may apply for refund of fare within ten days instead existing 90 days from the day of commencement of journey to the Chief Commercial Manager (Refunds) of the railway administration under whose jurisdiction the TDR issuing station comes, enclosing the original TDR. The TDR shall be issued only uptothree days instead of existing 30 days after the scheduled departure of the train.
How much will be deducted as cancellation charges for PRS ticket?
The amount deducted is based on the time of cancellation and the status of your ticket. Detailed explanations are given below. For cancellation of confirmed tickets more than 48 hours in advance of the scheduled departure of the train, excluding the date of journey, the minimum cancellation charges based on the class of travel are as follows: Flat cancellation charges per passenger.
AC First/Executive Class – Rs.240
First Class/ AC 2Tier -Rs.200
AC Chair Car/ First Class/ AC 2Tier/ AC 3 Tier – Rs.180
Sleeper Class – Rs.120
Second Class – Rs.30
No refund shall be granted on the reserved ticket if it is surrendered for cancellation within 30 minutes of the actual departure of the train or after the departure of train.
For cancellation of RAC/Waitlisted tickets up to the prescribed time limits, full refund of fare will be given, after deducting the clerkage charges per passenger. If you are having a ticket with several legs of journey, if the first leg of the journey is confirmed the whole ticket will be treated as a confirmed ticket for purposes of applying cancellation /refund rules. On the other hand if the first leg of the journey is in the waiting list, even if the all the other legs of onward journey are confirmed, the whole ticket will still be treated only has a waitlisted ticket for purpose of granting refund.
Can refund be claimed if the AC fails during the journey?
Yes, passengers traveling by air conditioned class can claim refund if the AC fails enroute. You can get a refund of difference of fare for the distance the AC was not functioning. This refund should be claimed immediately at the end of the journey or within 20 hours of the arrival of the train at the destination, on production of the ticket and certificate issued by the Travelling Ticket Examiner.
Can I claim refund, if I had to travel in a lower class, even though I had a higher class ticket?
If you were forced to travel in a lower class for want of accommodation, you can get a refund of difference of fare between fare paid and fare for the class actually traveled. This refund should be claimed within 2 days of the date of issue of the certificate (excluding the date of issue) of the arrival of the train at your destination. To claim this refund, you will need to submit your ticket along with the certificate issued by the Travelling Ticket Examiner.
I had a reserved ticket but I was not provided accommodation. Can I ask for full refund?
If you were not provided accommodation due to unforeseen circumstances, you are entitled to full refund of the fare paid by your without any deductions. To claim this refund, you should surrender your ticket at the journey originating station within three hours after the actual departure of the train.
Will I be able to get a refund if I do not wish to travel due to late running of trains?
No cancellation charge or clerkage shall be levied and full fare shall be refunded to all passengers holding reserved, RAC and waitlisted tickets, if the journey is not undertaken due to late running of the train by more than three hours of the scheduled departure of the train from the station commencing the journey subject to condition that the ticket is surrendered upto the actual departure of the train instead of existing 3/6/12 hours for distance 200 kms/200-500 kms/500 Kms and above after the actual departure of the train
I could not continue my onward journey due to late running of the connecting train. Can I claim a refund?
After deducting fare for the traveled portion, you will be refunded the balance fare. To claim this refund, you are required to surrender your ticket at the station, within three hours of the actual arrival of the train which has been delayed.
Can I claim full refund, if my train is cancelled?
If your train is cancelled due to accidents, breaches or floods, you will be refunded the full fare paid by you. To claim this refund, you should surrender your ticket within three days of the scheduled departure of the train.
What about refund for a ticket where some passengers are Confirmed and other are Waitlisted?
In case, on a party ticket or a family ticket issued for travel of more than one person, some persons have confirmed reservation and others are on waiting list, full refund of fare, less clerkage, shall be admissible for confirmed passengers also provided that the entire ticket is surrendered for cancellation within thirty minutes before the scheduled departure of the train.
Can I get a refund on a ticket that I have lost?
No, you cannot get any refund on lost ticket. However, you will be allowed to travel on the reservation already made, after paying the prescribed charges for the issue of a duplicate ticket. In your own interest, you are requested to inform the Reservation Office immediately about the loss of your ticket. This will also help prevent fraudulent refund claims.
How much will it cost me to get a duplicate ticket?
If the loss of your Confirmed/RAC ticket is reported before the preparation of the Reservation Chart, a duplicate ticket will be issued on collection of the clerkage charge per passenger. In case of the loss of your confirmed ticket is reported after preparation of the Reservation Chart a duplicate ticket will be issued on collection of 50% of the fare. No duplicate ticket will be issued in case of Waitlisted tickets.No Duplicate ticket will be issued for any type of Tatkal Ticket.
Are the duplicate ticket charges refundable, If I find the original ticket?
If your original ticket is found and presented along with your duplicate ticket, before the departure of the train, you will be refunded the amount paid for your duplicate ticket. However, 5% of the total amount will be deducted, Subject to a minimum of Rs.50/-.for SL class and 100 Rs for other class.
My ticket get tore and mutilated. Can I get a duplicate ticket?
If the ticket that was torn/mutilated was a Confirmed one or RAC, a duplicate ticket will be issued on collection of 25% of the fare, after the preparation of Reservation Chart. Before chart preparation, charges are same as applicable for issue of duplicate ticket in lieu of the lost/misplaced ticket. No duplicate ticket will be issued in case of mutilated Waitlisted tickets. Besides, refund is admissible on torn/mutilated ticket if its genuineness and authenticity are verified on the basis of particulars visible on the face of such a ticket.No Duplicate ticket will be issued for Tatkal Ticket.
What is clerk age charge and when is it levied?
Save as otherwise mentioned, clerk age is a charge levied for the clerical work rendered in refund of fares on cancellation of unreserved, waitlisted & RAC tickets. The amount of clerk age charge is Rs.60/- per passenger, except for second class unreserved tickets where it is Rs.30/-.
How much refund is given on surrendering unused unreserved ticket?
If an unused unreserved ticket is presented for cancellation, full fare is refunded after deducting the per passenger clerk age charge provided that the ticket is surrendered at the ticket issuing station within 3 hours of issue of the ticket.
i) Within 3 hours after the actual departure of the train for which the ticket was issued or
ii) Within 3 hours after the actual departure of the last train of the day for the destination station, for a ticket valid for whole day.
Where I can see all the Refund rules of Indian Railways?
Click on this link to see all the Refund rules –http://www.indianrail.gov.in/refund_Rules.html
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